The easiest way to download the free PC Doc Pro software onto your computer is to go to the following website:

http://www.pcdocpro.com

Then, click on one of the many "Download" links on the page. You will also be able to read more information about PC Doc Pro on this extensive website.

What is the file size and how long will it take to download?

The total download file is about 3.35 MB in size - that includes all the setup files as well. Assuming "normal" Internet traffic the download times would be as follows:

56k modem = ~10 minutes
DSL/Cable modem = ~1 minute

Of course, download times can vary depending on your connection speed to the Internet and the Internet traffic at the time - but it shouldn't vary too much from those time estimates.  

I've lost the registered installation file. What do I do?

You can download PC Doc Pro from our website or review the email sent to you from PC Doc Pro after registering your copy. If you have selected Extended eSellerate Download Service (eDS), you can download the application up to one year after registering PC Doc Pro.

When will I receive my license code information after purchasing?

If you registered from within the program (embedded webstore), i.e. registered PC Doc Pro within the application, activation is immediate after credit card authentication. There is no need to enter any serial codes as this is done automatically.

If however, if you register PC Doc Pro through our webstore, it can take up to 10 minutes for your registration details to replicate across all our servers. Please ensure that you are connected to the Internet to activate PC Doc Pro. Please kindly copy and paste the serial number from your order receipt.

Please reboot your machine if activation does not occur after this time, and reconnect to the Internet to complete the registration process. 

Please note some small delays may occur in verifying your credit card details under some circumstances. 

I just purchased online but I didn't receive my receipt via email. What happened?

Receipts are sent immediately after the order has been processed. Please ensure that you are connected to the Internet and that the computer or ISP does not have a firewall or SPAM/ad-blocker affecting the delivery of email, please also ensure you have entered a correct email address.

The license code provided to me is invalid when I enter into the program?

If you registered through our web store, you need to enter your the serial number into the program 

As the characters in the license code can be confused, please copy and paste (as opposed to manually typing in) the license details.

If the serial is still coming up as invalid, please ensure that PC Doc Pro has access through your firewall. Switching off a firewall does not have the desired affect

Please see our firewall guides for the most popular firewall programs.

Where is the directory location of PC Doc Pro?

When you download the free PC Doc Pro software onto your computer it should automatically place an icon on your desktop and also an entry in your "Start" menu so you can easily open up the program at any time you want.

However, in the unlikely instance that it DOES NOT install either of these you can find the actual program in the following directory on your computer:

C:\Program Files\PC Doc Pro v5

If you look inside that folder you should see a small icon with the name "pcdocpro" beside it - just double-click on that icon and the PC Doc Pro master control window will open up on your screen.

The program is registered but after scanning and repairing consecutively, the same number of detected problems appear

Please make sure you after the scan is concluded, on the Scan Screen, as below, that 'Privacy Traces' are selected. By default, these items need a second confirmation as this resets Internet Explorers and deletes history and the homepage.

If you like to a run a customized scan for privacy traces, please select 'Privacy Defender' from the Tools menu.

This allows you to customize the scan and delete other browser history including Firefox.

Some junk files and empty registry keys may not be deleted during the scan as they are being used by Windows and other processes on your PC. Remember that the registry is a dynamic database and there are literally dozens of different processes accessing it all the time. Its state is constantly changing as there are literally dozens of processes accessing it all the time. This is perfectly normal.

If your question is not answered please Contact Our Helpdesk and we will be happy to answer your query.