Please browse the categories and read the topics below for answers to some common product related questions.

What is the most current version of PC Doc Pro?

The most current version of PC Doc Pro is v.3.7

In the Master Control screen of PC Doc – Pro (the main screen that opens when you double-click on the icon) you should see your software's version number right below the small PC Doc Pro logo.

To update to the most recent version of PC Doc Pro simply click on the "Live Update" option in the main menu and follow the simple directions to connect to our Update server.

Is the program really FREE?

PC Doc – Pro offers a completely free software download. You can use the software as many times as you'd like for an unlimited time period to check your PC for corrupt or redundant files that could cause potential harm to your computer. What’s more PC Doc Pro will fix the first 5 errors for free.

However, if you would like to FIX all the errors that PC Doc – Pro finds on your computer you will need to order an Unlock Key. An Unlock Key enables the software to FIX the errors that it has found as well as allowing you to use the scan/fix functions of the software for the validity period of your license.

How often should I scan?

We would recommend using PC Doc – Pro at a minimum once every two weeks, preferably more frequently. If you would consider yourself a heavier computer user then we would suggest at least a weekly scan for sure.

These scans are best performed by using the automatic "Schedule" feature found in the main menu. Just click on the "Advanced Options" button on the main menu and set up PC Doc – Pro to run automatically on your PC while you sleep! You never again have to worry about running it manually

I noticed during the setup that you have a EULA agreement and it won't let me past that point unless I "accept" its terms - why? 

This is correct. We have an End User Licensing Agreement for the use of our PC Doc – Pro software. This is a standard agreement used in almost all software distribution and is meant to protect all parties and the software from unscrupulous actions.

An end user who wishes to use the free PC Doc – Pro software must agree to the EULA or else they won't be able to complete the installation. If you have any further questions regarding the EULA you can send an email using the form further down this page directly to one of our friendly support reps. We reserve the right to supercede these terms and conditions on our website

Does PC Doc - Pro have a built-in anti-virus program? 

No, there is no anti-virus program included in the PC Doc - Pro software. PC Doc - Pro is used solely to keep your computer free of unnecessary file "garbage" and corrupt files that could hamper your PC's performance.

We can give further advice about free spyware utilities, please can contact the support desk for further information.

Can I run PC Doc Pro on a MAC or iMac computer? 

No, the PC Doc - Pro software can only be used with PC compatible computers running the Windows operating system up to and including Windows XP.

Can I uninstall PC Doc - Pro from my computer?

The PC Doc - Pro software can be easily uninstalled at anytime. If PC Doc - Pro has made any fixes to your computer we do recommend utilizing the "restore" feature within the software prior to uninstalling. To uninstall:

1. Go to the "START" button on your computer.
2. Select "Programs" from the menu.
3. Scroll to "PC Doc Pro and follow the arrow to the right to click on "Uninstall PC
Doc Pro".

By clicking on this selection the computer will automatically uninstall PC Doc - Pro
from your computer.

Please Note: when performing an uninstall of PC Doc - Pro the actual software must be turned OFF and not running on your computer during the uninstall process,
otherwise, the uninstall will not be successful.

If you are experiencing difficulty uninstalling PC Doc Pro using the above instructions, go into the Control Panel==>Add/Remove Programs and select PC Doc Pro.

Alternatively, go to Start ==> Run ==> Then type 'msconfig' (without quotation marks), select the Startup Tab and remove PC Doc Pro.

What types of credit cards can be used to purchase the software?
We accept all major credit cards including Visa, Mastercard, American Express, Diners Club, JCB and Eurocard cards. Paypal is available on request

Are my credit card details secure?
All credit card transaction information is sent from your browser to our servers via the most secure encrypted connection available. We do not even see your details are these sent straight to your credit card company using military level encryption

Can I purchase over the phone or by fax?
Yes absolutely. Please click here

Can I purchase with Paypal?
Yes, absolutely, please click here for our Paypal store and select paypal as your method of purchase

What is the refund policy?
We provide limited trial versions of all our software so our customers can evaluate and try the software before making a purchase. This is why we provide a free scan for errors- so you know exactly what the software can and can't do before buying!

Our standard money back guarantee is seven days for the Gold licence and ten days for the Platinum license from the date of purchase. An RMA is required from customer services and will be issued to those who meet the conditions below. Refunds will not be processed without this.

PC Doc Pro guarantees to fix registry and startup problems. Please see our FAQ about expected scan results and how to start your PC in safe mode to complete further tests. However, we cannot guarantee to resolve unrelated faults with third-party software and hardware. You are expected to have access to fully licensed software installation disks should there be a problem with corrupt registry keys, which can occur given abuse by spyware programs and illegal or unauthorized software installation.

If your PC registry problems are not solved, we ask clients to Contact Our Helpdesk and tell us about your PC problems, when they first appeared, your operating system, hardware, and whether you conduct any maintenance such as a firewall, anti-virus or anti-spyware utilities. If you know specific error messages, please let us know about these as well.

90% of problems can be solved easily and our technical support center will do its best to solve them for you. We do however, expect you to follow our recommendations and advice. You may be asked further information about your system, software and operating system in order to narrow down potential solutions.

These are part of our standard term and conditions. A refund will not be due if we can not examine your PC.

Is there telephone support?

We do not provide specific telephone advice, but we will occasionally call customers if we feel we need to. All enquiries should be direct to the Helpdesk

Is it safe to use?

PC Doc – Pro is 100% safe and secure and has been used by thousands upon thousands of clients around the world to quickly and easily keep their PC running error free. The secret of PC Doc – Pro is that it doesn't actually DELETE any files from your computer. Plus, the software comes with a built in "Backup / Restore" feature so at any time you like you can reverse any fixes that the PC Doc – Pro has performed on your computer.

Can I buy your products in a retail store?
At this time our products are not available in retail stores. You can purchase directly online from our web site.

Do you offer discounts for bulk license?
Yes, absolutely, please contact us, and our sales agents will contact you.

Are the products available on CD-ROM or floppy disk?
Yes, to order an optional CD-ROM as well as the downloadable version please check the "CD" optional extra on the order page( Please select eCD option in your shopping cart). You can always download the latest version online, please click here

If your question is not answered please Contact Our Helpdesk and we will be happy to answer your query.